Manage every claim from first notice to recovery
tigerclaims runs the full claims lifecycle, FNOL to settlement, with an adjuster back office and a self-service claimant portal.
One platform, the whole claim. From first notice of loss to recovery. No silos, no handoffs between point tools.
Intelligent automation and workflow management help teams process claims faster and detect fraud earlier, while claimants track everything themselves through a proactive portal.
Every claim in one queue
Status, priority, policy, and assignment across your whole book, searchable and filterable from a single list.
Claim payments, controlled
Check, ACH, wire, and virtual-card disbursements with pre-processing validation, approval routing, and status tracking.
Capabilities
FNOL & claimant portal
24/7 self-service filing with policy lookup and coverage verification, document upload, and instant claim-number acknowledgment.
Guided FNOL wizards
Multi-step, branch-aware intake with conditional fields, eligibility checks, and dynamically computed document requirements.
Intelligent assignment
Skills-based routing on adjuster proficiency, balanced by workload and service area, with auto-reassignment and supervisor override.
Investigation management
Claim-type checklists with conditional logic, progress tracking, document attachment, and vendor assignment.
Reserve management
Coverage-level reserves separating indemnity from expense, authority-based approvals, adequacy alerts, and a full audit trail.
Payments & settlement
Multi-method disbursement with validation and approval routing, plus a rule-based settlement calculator and offer tracking.
Subrogation & recovery
Subrogation scoring, template demand letters, recovery transactions, and automatic reserve reductions.
Litigation management
Convert a claim to a litigation case with counsel and expense tracking and automatic document legal hold.
Fraud detection (SIU)
Real-time scoring with configurable, transparent indicators, threshold alerts, and an SIU investigation workflow.
Reporting & analytics
Executive KPI dashboards and standard reports across inventory, cycle time, reserves, subrogation, litigation, and fraud, with export.
Built to connect
An API-first module that fits your stack and our other systems.
- REST API with OpenAPI docs and webhook events
- Policy lookup and coverage verification from policy administration
- Payment gateways for check, ACH, wire, and virtual card
- Document management and email/SMS gateways
- Vendor and independent-adjuster networks
Frequently asked questions
Does it cover the full claims lifecycle or just intake?
The full lifecycle in one platform: FNOL, assignment, investigation, reserves, payments, settlement, subrogation and recovery, and litigation.
Can policyholders file and track claims themselves?
Yes. The self-service claimant portal supports 24/7 FNOL filing, document upload, a status timeline, adjuster messaging, payment tracking, and digital settlement acceptance, on mobile-responsive pages with secure invitation-based signup.
How are claims routed to the right adjuster?
Skills-based routing matches claim type to an adjuster skill taxonomy and proficiency level, balanced by real-time workload and geographic service area, with auto-reassignment and supervisor override.
What fraud and compliance controls are built in?
Real-time fraud scoring with configurable, transparent indicators and an SIU workflow, plus audit trails, automatic document legal hold with deletion prevention, role-based access, and MFA.
Which payment methods and financial controls are supported?
Check, ACH, wire, and virtual card, with pre-processing validation for reserve sufficiency, policy limits, and payee verification, approval routing by authority matrix, and lien-holder and joint-payee handling.
How does it integrate with our existing systems?
Through an API-first design: REST, OpenAPI, and webhooks, plus connectors for policy administration, payment gateways, document management, email and SMS, and vendor networks.