We’re pleased to announce a successful collaboration with Richmond National, where our i2go software has streamlined their commercial underwriting operations. Through a close partnership, we implemented innovative solutions that enhanced their underwriting workflows, empowering their team to achieve greater efficiency and effectiveness.

We invite you to delve deeper into this project. Please swipe through the carousel below, which visually illustrates how we delivered tailored solutions to meet Richmond National’s business needs.

Introduction

Faced with the evolving demands of commercial underwriting in the insurance industry, Richmond National partnered with tigerlab to drive innovation and deliver a competitive advantage. Discover how our i2go software optimised their workflows, empowered underwriters, and enabled real-time, data-driven decision-making. Explore our case study to gain insights into the transformative impact of this collaboration on Richmond National.

About Richmond National

• Richmond National focuses on providing insurance to small and mid-size businesses that are unable to find coverage in the standard insurance market.

• They operate exclusively within the excess and surplus lines market, allowing their underwriters to develop highly tailored policies to meet their customers' insurance needs and risk management objectives.

• With a wealth of experience gained from the speciality insurance companies they have been involved with over the last 25 years, Richmond National has incorporated modern, cloud-based technology to drive efficiency and enhance service for their customers and business partners.

Business Needs

Richmond National aimed to address key business needs to boost efficiency and optimise their underwriting processes, including:

• Streamlining operations with integrated systems for smoother workflows and better data management.

• Centralising data for easy access and in-depth analysis, improving decision-making.

• Automating broker management for a more efficient and error-resistant alternative to manual processes.

• Enhancing communication and tracking to ensure reliable, consistent information exchange.

• Improving document management for smoother workflows and better internal information sharing.

Solution Approach via i2go

With i2go, we introduced tailored solutions that enhanced efficiency and streamlined Richmond National’s operations:

• Unified all functions into a seamless, integrated system for more efficient workflows.

• Automated the quoting process, offering a faster and more convenient approach.

• Centralised data management to ensure easy access and smooth operational flow.

• Utilised the Business Partner Module to optimise broker management for greater efficiency.

• Implemented the i2go Email Module with customisable templates for streamlined and flexible email management.

• Introduced the Attachment Module for secure, centralised document storage, ensuring all files are easily accessible.

Key Results

• The collaboration between Richmond National and tigerlab, through the implementation of the i2go software, delivered transformative results. By addressing key business needs such as streamlined workflows, centralised data management, and automated processes, we are proud to empower Richmond National to operate more efficiently and improve its decision-making capabilities.

• This partnership optimised underwriting processes and enhanced collaboration across teams, ensuring real-time, data-driven insights.

"We are very pleased with our partnership with tigerlab, and how the solution amplifies our underwriting and policy processing. The intuitive user experience and streamlined workflow have empowered our underwriters to easily navigate through vast amounts of data, resulting in enhanced productivity and improved decision-making. We are excited about the future collaborative projects with tigerlab and the continued success that this partnership will bring."

- Alex Albro, SVP, Chief Information Officer.

About Us

• tigerlab combines advanced processes and decision-based technology to create a flexible, reusable underwriting environment. Our team of experts strives to provide the best client experience for underwriting and end-to-end solutions using Cloud APIs.

• With tigerlab's Commercial Lines Underwriting, insurers can consolidate all underwriting rules into one powerful engine. Whether it's for web-based sales, underwriting desktops, or policy administration systems, organisations can rely on our solution to make informed underwriting decisions with confidence.