Executive Summary

A leading U.S. specialty insurer modernised its multi-line underwriting operations using the tiger Insurance Suite, achieving faster turnaround times, higher accuracy, and greater visibility across underwriting teams.

By replacing fragmented manual workflows with a unified digital platform, the insurer streamlined submission handling, automated quote-to-bind processes, and enabled real-time portfolio insights.

The transformation delivered a 75% faster quote-to-bind cycle, a 17x increase in total premium volume, and stronger collaboration between underwriters and brokers.

• 75% faster processing

• 17x higher underwriting productivity

• 20x increase in total premium volume

Business Background & Key Opportunities

Client Background

This specialty insurer focuses on complex commercial risks that fall outside standard market appetite. Operating within the Excess & Surplus (E&S) lines, its underwriters provide tailored coverage to meet diverse client needs.

Key Opportunities

With growing submission volumes and multiple product lines, the company sought to:

• Expand operations while keeping quoting and underwriting fast and efficient.

• Manage multiple lines of business and communication channels in parallel.

• Reduce manual steps in submission intake and broker communication.

• Consolidate policy data scattered across tools and emails into a single source of truth.

The tiger Insurance Suite in Action

1. 75% Faster Quote-to-Bind – Through workflow automation and real-time data validation.

2. Centralised Operations – All submissions and policies are consolidated across lines of business in a scalable platform.

3. Automated Workflows – Quoting and underwriting automation enabled faster turnaround and reduced rework.

4. Integrated Communication – Email and attachment modules delivered seamless, trackable communication.

5. Unified Data – Broker and policy data are centralised for greater visibility and faster decision-making.

Results & Success Metrics

Consistent premium expansion across all business lines following implementation of the tiger Insurance Suite.

Key Improvements

1. Smarter Operations – Significant reduction in manual tasks, resulting in faster, more efficient workflows.

2. Improved Decision-Making – Centralised data provided real-time, data-driven insights for stronger underwriting decisions.

3. Enhanced Broker Experience – Automated quoting delivered a smoother, more reliable experience for brokers.

4. Productivity Gains – Underwriters navigated information more easily, boosting overall efficiency.

5. Collaboration Optimised – Teams gained from consistent communication and streamlined document sharing.

Why It Matters

This transformation demonstrates how the tiger Insurance Suite helps insurers scale intelligently by combining automation, configurability, and integration to deliver tangible business results.

What’s Next

Whether you’re scaling a new product or replacing legacy technology, tigerlab adapts to your workflows, unlocking real operational gains and efficiency improvements.