Benefits
Comprehensive protection, wherever life takes you.
Your Cochlear hearing device is covered for damage, loss, theft, and more, with global coverage, fast claim processing, and dedicated support ready to help whenever you need it.
Full Coverage
Complete protection for damage, loss, theft, and device issues.
Worldwide Protection
Your hearing device stays covered wherever you go.
Fast Claims
Quick, simple claims with clear updates every step of the way.
Dedicated Support
Friendly help when you need it, from activation to replacement.
Coverages
What Your Coverage Includes
From accidental damage to loss or theft, see exactly how your Cochlear processor is protected, locally and worldwide.
Full Coverage for the Essentials
Your Cochlear processor is protected against accidental damage, loss, theft, and irreparable malfunction. Whether it’s a drop, impact, or an unexpected failure, you’re covered for repair or replacement according to your device model.
Worldwide Coverage, Local Support
If something happens while you’re traveling or away from home, your protection remains valid anywhere in the world.
Repairs and replacements are always carried out by Cochlear or authorized Cochlear Centres in Italy, ensuring quality and safety.
Fast Claims, Clear Steps
Start a claim easily through our online portal. Once submitted, you’ll be guided to a Cochlear Centre for inspection, repair, or replacement. Claims are processed quickly with transparent updates at every step.
Reliable Support When You Need It
From activation to replacement, you’ll have access to dedicated support through the tiger care platform, helping you understand what to do, what documents you need, and how to get your device restored as soon as possible.
Important Notes
Only your registered Cochlear processor (Nucleus, Osia, or Baha) is covered.
Coverage includes one repair or replacement per insurance year.
A standard franchise applies depending on your device model (€400–€500).
Claims must be reported within 5 days and theft/loss must be reported to the authorities within 48 hours.